Cancelling a FYS Mall order

This policy defines cancellation conditions, timing, and process for both unpaid and paid orders based on order state, compliance controls, and policy rules.

Scope and applicability

• Pending/unpacked orders can be cancelled quickly after identity verification.
• Unpaid or failed transactions may be cancelled automatically by system checks.
• Once order status moves to packed or dispatched, cancellation moves to the return or payment-reversal process.

Process and timelines

Dispatched orders cannot usually be cancelled directly. They are handled as returns/reversal events according to payment and dispatch status.