Payment Policy
Payment options and order confirmation
This page explains the current FYS Mall policy. Review it before placing an order or submitting a request.
1. Currency and available methods
This policy explains how online payment methods and support-assisted manual payment are presented, confirmed, and handled for FYS Mall orders.
Scope and applicability
Payment options available for your order appear at checkout. Availability may vary by product, order amount, provider service, and delivery location.
JazzCash
Easypaisa
Bank Alfalah
HBL Pay
UBL
Meezan Bank
Visa
Mastercard
Manual Payment2. Online payment confirmation
Eligibility and requirements
- An online payment is confirmed only after the payable PKR amount, order reference, and successful provider status match.
- PKR is the checkout currency used for product pricing and order records.
- Repeated payment notifications do not create duplicate successful payment or order updates.
- A pending, failed, expired, cancelled, or rejected payment does not confirm an order as paid.
3. Processing and availability
Definitions and standards
| Method | Processing | Availability |
|---|---|---|
| Manual Payment | Instructions shared after order review | Eligible orders with verified customer contact details |
| JazzCash / Easypaisa | Provider-confirmed | When shown at checkout |
| Debit or credit card | Provider-confirmed | When shown at checkout |
| Bank payment options | Provider-confirmed | When shown at checkout |
4. Pending, failed, or deducted payments
Process and timelines
If a payment is deducted but not confirmed, customers should open a support ticket with order ID, payment reference, and screenshots if available. Reversal timing depends on provider policy and compliance with proof retention windows.
5. Authorized payment use and fraud screening
Cardholder and account-holder confirmation
You may use a debit card, credit card, bank account, or mobile wallet only when you are the holder or have the holder's permission. We may hold, decline, or cancel an unfulfilled order, restrict an account, or request reasonable order or identity evidence when details are inconsistent or unauthorized use is reasonably suspected.
Fraud screening may consider order value, transaction patterns, account history, contact and delivery consistency, device or network signals, failed attempts, and information returned by the selected payment provider. A review does not mean wrongdoing has occurred, and no screening process can guarantee prevention of every fraudulent or unauthorized transaction.
6. Customer security and unauthorized transactions
Protecting payment credentials and reporting misuse
FYS Mall will never ask you to disclose a card PIN, CVV, complete card number, one-time password, wallet PIN, or banking password through support, email, telephone, or social media. Do not approve an authentication request you did not initiate.
If you identify an unauthorized or unfamiliar payment, immediately contact the issuing bank, wallet, or payment provider to block or secure the payment instrument and follow its dispute process. Then contact FYS Mall with the order ID, payment reference, amount, date, and any non-sensitive evidence so we can preserve records and investigate the related order.
Chargebacks, provider reversals, merchant refunds, and order cancellations are coordinated to avoid duplicate reimbursement. We may provide the bank, gateway, wallet, card scheme, regulator, court, or lawful authority with the minimum necessary order and transaction evidence for a dispute or fraud investigation.
7. Refunds and payment disputes
Visit our Refund / Return Policy for return eligibility, refund methods, processing times, and approved payment reversals. If a payment is duplicated, deducted but still pending, or does not match your order, contact support with the order ID and payment reference.
Visit Refund / Return PolicySupport contact details: support@fysmall.online