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Shipping Policy
This page explains the current FYS Mall policy. Review it before placing an order or submitting a request.
This policy explains where we ship, how delivery is estimated, and when dispatch exceptions can affect fulfillment timelines.
FYS Mall processes domestic deliveries across Pakistan based on serviceability, address validation, courier support, and product type.
Nationwide courier network: Serviceable addresses across Pakistan, subject to courier coverage and product restrictions
Remote and extended-service areas: Delivery may take longer and depends on route availability
Unsupported addresses: We will contact the customer or cancel and refund any verified advance payment
Charges are calculated at checkout based on zone, order value, and service mode and are shown in PKR on order confirmation.
Customers receive dispatch and tracking updates through order pages and delivery notifications. Courier may attempt delivery up to the policy-defined number of attempts.
Photograph visible parcel damage or tampering. Missing items should be reported within 48 hours; other eligible damage, defects, or wrong-product issues should be reported within seven days. For support must receive the case within the defined support window with order references and clear evidence.
Shipping exceptions, delayed handoffs, and damage claims are logged in support tickets and resolved by policy stage with policy references and proof-driven review.
Support contact details: support@fysmall.online